Terms & Conditions
Terms & Conditions
Welcome to Surahi. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Surahi
Surahi is an online store offering a range of high-quality glass products, including jars, glass bottles, tumblers, and related accessories.
2. Eligibility
By using our website, you confirm that:
You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate, complete, and up to date.
You will use the website only for lawful purposes.
3. Products
We strive to display our products as accurately as possible. However:
Product colors and appearance may vary depending on your screen or device settings.
Minor differences in size, color, or finish may occur due to manufacturing processes.
Product availability is subject to stock.
We reserve the right to discontinue or modify any product without prior notice.
4. Pricing
All prices displayed on the website are in PKR.
Prices may change without prior notice.
Applicable taxes and shipping charges will be shown during checkout where applicable.
We reserve the right to correct pricing errors at any time.
5. Orders
When you place an order:
You agree that all information provided is accurate.
Your order is subject to acceptance and product availability.
We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, stock unavailability, or other legitimate reasons.
If your order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.
6. Payment
We accept the payment methods displayed on our website.
7. Shipping & Delivery
Delivery times are estimates and may vary depending on your location and courier service.
Shipping delays caused by weather, holidays, courier issues, or other circumstances beyond our control are not our responsibility.
Customers are responsible for providing accurate shipping information.
8. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy. Please review that policy before making a purchase.
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours / 7 days] of delivery with your order number and supporting photos. We will review your request and provide an appropriate resolution.
10. Intellectual Property
All content on the Surahi website, including text, images, logos, graphics, product descriptions, and website design, is the property of Surahi or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.
11. Prohibited Use
You agree not to:
Use the website for any unlawful purpose.
Attempt to gain unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with the operation or security of the website.
Misuse or copy website content without permission.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Surahi shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability for any claim related to your purchase shall not exceed the amount paid for the product giving rise to the claim.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes become effective when they are posted on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of PAKISTAN. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in that country.
