Shipping Policy
Shipping Policy
Effective Date: “1st July 2026“
Thank you for shopping with us. We are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing an order.
1. Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email after your purchase and a shipping confirmation once your order has been dispatched.
2. Shipping Time
Estimated delivery times may vary depending on your location:
Local Deliveries: 2–5 business days
National Deliveries: 3–7 business days
International Deliveries (if available): 7–21 business days
Please note that delivery times are estimates and may be affected by weather, customs clearance, holidays, or courier delays.
3. Shipping Charges
Shipping charges are calculated at checkout based on your delivery address and the shipping method selected.
We may offer free shipping on eligible orders or during promotional campaigns.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number (if available) via email or SMS so you can monitor your shipment.
5. Delivery Delays
While we strive to deliver all orders on time, unexpected delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
If you notice an error in your shipping details, please contact us immediately before your order is dispatched.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
Contact us within 7 days of the expected delivery date.
Include your order number and, if applicable, photos of the damaged package or items.
We will work with the shipping carrier to resolve the issue as quickly as possible.
8. Contact Us
If you have any questions about our Shipping Policy or your order, please contact us:
Email: surahi.pk@gmail.com
Phone: +92 339 8878 339
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
